Saraladevi N


Summary

Dynamic professional with 14+ years of experience in IT Education Industry. High emotional intelligence, strong analytical, strong foundation in leadership, teamwork, sales, operation and technical skills.

Recognized as a driving force on key projects - leading efforts, mentoring, and coaching peers, Training Management, Operations Management, Corporate Training's, Seminars and providing customer services.

Quick learner with proven ability to envision and Expertise in identifying training needs for constantly improve the standard of education.

Am diversified in Training & Development / Imparting &Organizing Training's / Training Centre management / Business Operations and Team Management.

Educational Qualification

  • Master of Science - Information Technology


Certification

  • GNIIT


Detailed Experience & Expertise

  • Corporate Trainer and Operations Head Institute of Information Security
    • To develop a strategic operations plan to successfully meet CAPL's business needs.
    • To streamline the entire operations and reduce cost across CAPL centers & suggesting improvement plans.
    • To develop the annual calendar for scheduling and conducting the examinations/viva & updating the results for all branches.
    • Analyze training feedback and suggest necessary course of action to the management.
    • Conduct train-the-trainer sessions and structured learning experiences for trainers.
    • Overlooking training logistics, venue booking, lunch, systems required, training material etc.
    • Champion key initiatives and develop programs to ensure the successful adoption of new technologies,
    • data collection platforms, and operating policies/procedures.
    • To maintain payment tracker across centers.
    • Ensure defect-free systems and student services of appraisal, certification and optimizing capacity
    • utilization.
    • Overlooking the preparation of certificates & mark sheets for all branches.
    • To supervise the team in terms of office discipline, reporting times, trainings/project allocation, etc.
    • Build and manage a repository of interactive training techniques/resources used by operations and
    • trainers.
    • To provide monthly MIS to management.
    • Responsible for Conducting corporate trainings.
  • National Delivery Head LITHAN PRIVATE LIMITED (Andheri)
    • Responsible for overall Education delivery of India and International Programs
    • Develops an overall curriculum, assessments, road maps and competency plan for customer's audiences.
    • Expertise in brand specific training products to recommend and/or modify existing training programs or create new courses.
    • Determining the delivery plan with impact on efficiency and effectiveness of key business processes.
    • Oversees the maintenance and revision of learning programs in coordination with Learning Program Managers and Instructional Design team
    • Evaluate and continuously improve the quality of work of the instructional team
    • Collaborates with client teams regarding course content. Promotes the availability and schedules of course offerings to existing and potential customers and the public.
    • Ensuring resources are adequately trained and in place to achieve business objective
    • Ensuring tools and resources such as virtual delivery rooms, supplies, etc., are allocated to support learning outcomes
    • Coordinating with stakeholders to implement learning & Oversee course planning to meet the needs of the business
    • Interacts with L&D teams, product management, product leaders and other professionals within the Regional Office and International HQ in Singapore.
    • Involved in Marketing Strategy & Brand Building Building Strategy and Road Map to launch a new product in Education and E-Learning.
    • First institute to research, evaluate and design new 18-months Internship curriculum for launch in India.
    • Analyzed metrics for service requests and incidents to identify problem trends and adjusted training/support of technical staff accordingly, meeting 100% of service level agreement (SLA) compliance.
  • Academic Leader & Tech Mentor for JAVA DevOps NIIT LTD (Vashi)For NIIT VASHI providing directions & student services, established a centralized defect-free system at Centre. Leading and managing team Sales and Education delivery.
    • Operations Management, Sales Planning, Customer Relationship,Training Management,
    • Conducting Quality training for Corporates on JAVA Technology, Quality and Process Management,
    • Customer grievance Management, Planning and conducting workshops for external customers on Enterprise JAVA with DevOps,
    • Taking and acting upon the feedback from customer after delivery,
    • Revenue Expansions.
  • Assistant Manager - Learning & Delivery Management NIIT LTD (Vashi)
    • Within the responsibilities as an Assistant Manager for Education Delivery Management, accountable for monitoring all technical operations and student services for 5 Own Centers Mumbai.
    • Managed education delivery for 5 Centers and ensured adherence to Product Methodology of relevant curriculum infrastructure and education delivery norms.
    • Resolved pending technical issues through monthly faculty/technical head meetings and participation in center closure activities.
    • Also organized technical seminars for NIIT students/ staff members and enhanced student performance and Faculty Training and Vendor Certification
    • Kept tabs on personnel competency within their respective roles and ensured adherence to training plans for each individual.
    • Provided value added support to centers for zero defect implementation of Quality Management System and provided timely response & closures of all customer grievances. Carried out Systems & Batch File Audit, Milestone Adherence Audit and Classroom/ Machine Room Quality Audits, and fulfilled recruitment needs of centers.
    • Additionally, maintained track of absenteeism / dropout / reversal / slippage for centers under supervision
  • Group Leader -Learning & Delivery Management NIIT
    • Lead the center faculty team (22 members), organizing their training and delivery plans.
    • The role focused on education delivery and operations of the center by managing student training, performance, appraisals, transfers, and certification.
    • Identified non-conformities, and decided upon action plans for correction, corrective and preventive actions. Additionally, ensured optimum education delivery standards by monitoring and motivating the faculty members
    • Furthermore, monitored completion of all student and ensured defect-free systems and student services of transfers, student appraisal, and certification and optimizing capacity utilization.
    • Involved in planning regular and timely batch launches and faculty allocation for the same; conducted batch introduction sessions, monitored education delivery w.r.t timeliness and performance
    • Handled escalation of any delivery related issue though helpdesk and ensured uptime of systems and machines at the center by timely resolution/escalation of problems.
  • Training Specialist -NIIT (SURAT)
    • Responsible for Training faculty members of NIIT for Entire 2 Centers as TTT. Planning Trainings, Workshops for new Technologies and new Curriculum of NIIT.
    • Conducting Corporate trainings for the companies like Essar, TCS, Tech Mahindra, RIL (Reliance India Ltd.), Saint Gobain on Java, Servlets/Jsp/Struts with 4.8 feedback out of 5.
  • Senior Trainer -NIIT
    • Worked as Senior Trainer for Java, .Net, Oracle, IBM DB2, IBM WebSphere.
    • Microsoft Certified Specialist in HTML, CSS and Java Script


Technical Skills

  • Languages: PHP, HTML5, CSS3, JSON, Agularjs, JavaScript, Java, C#, Python
  • Applications: MS SQL, Oracle 11g, MySQL, MS Access, MS Office Suite, MS Visio
  • Frameworks: ReactJS, Struts, JSP, Servlets, JSF, Hibernate, spring.