IT Infrastructure Library (ITIL)

Infrastructure Library

About the course

ITIL version 3 Implementation Training

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on the provision of quality IT services, and on the accommodation and environmental facilities needed to support IT. ITIL has been developed in recognition of organizations growing dependency on IT and embodies best practices for IT Service Management. The ethos behind the development of ITIL is the recognition that organizations are becoming increasingly dependent on IT in order to satisfy their corporate aims and meet their business needs.

Who would like to attend this training?

  • IT professionals
  • Business Process Owners
  • IT and business managers
  • Control, Compliance and Audit Managers
  • Aspirants for ITIL Foundation Certification

How is this training useful to my organization?

  • Helps in IT cost reduction
  • Helps to analyze and prioritize must dos and can dos
  • Helps to organize internal IT functions and make each service efficiently cost-effective and performance-driven

ITIL version 3 is a framework which enables the building of a robust IT infrastructure and ease of facilities management. The framework is applicable to the IT/IS departments.

The framework's new version is divided into categories which ensure all aspects of an IT service are covered adequately for quality services and on-going improvement. The main categories are:

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement


2 Days

Course Contents

NIIs training on ITIL is aimed at imparting knowledge on implementation techniques in addition to gaining an understanding of the framework. A combination of real-life case studies with custom-made training material will help absorb the implementation concepts as used in practical scenarios. Each section will have a flexible Feedback session on all the concepts covered

Table of Contents

Day 1
Day 2

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Sameer Wadhawan, Asst. Manager, CIBIL

Good Knowledge and crisp and clear way of conveying and sharing the knowledge. Scope of Improvement and proper management of breaks

Rachael, Asst. Manager, CIBIL

Good to know the information since the entire field is new to me, a lot of information to retain. However the facilitator has been very informative

Hemang Dave, Sr. Manager, CIBIL

Very informative. Helped us to enhance our knowledge and has given us new perspective. Being an ISCT membet, this training will help us in effective implementation of Infosec Policies

Rupali Gaikwad, Manager - Key Accounts Support, CIBIL

A very good understanding on ISO 27001:2013 was imparted. During this 4 days training, now I am confidence enough to carru out the activities related to information Security